If you recently received a new Richwood Bank debit card or ATM card in the mail and you did not request one, you may be wondering why. Here are the facts you should know:
- We upgraded to a new debit card processing system
- The new system is designed to help make your experience of using your debit card seamless
- Your old card had a symbol on the back that needed to be removed in order to work with the new system
- We needed to make sure everyone received a new card that works with the new system
- All customers with a personal debit card or personal ATM card should have received a new card in the mail
- Business cards were not issued, only personal cards
Here is what you need to do:
- As soon as you receive your new card, call the number provided to activate the card
- Safely discard your old card
It’s as simple as that! If you have further questions or need assistance, please call us at 888-943-2317.
