Customer Information Agents

Our Team. Behind the Scenes.

Meet our specialists on call to serve you:



Our representatives are your friendly, trusted advisors. Have faith that our CIA team will assist you to the very best of their ability each and every time they speak with you.


Pro Advice: No issue is too big or too small, feel free to call with any concerns. Our team is here to help you with all of your banking issues and concerns.


Pro Tip: Before traveling out of state, give us a call and we can notate your card, so you won’t have any issues using it on vacation. Added Value Tip: Run your charges as a debit using your PIN so we know it’s you!


Did You Know: All CIA Team members begin their career serving customers in person? We have all had prior branch roles and are well-versed in all banking aspects, such as debit cards, loan process, wires, and online banking. We have all the knowledge to serve our customers!


Favorite Quote: It’s always best to over-communicate and listen!


Pro Tip: Never share your confidential information with people you do not know or trust! This includes usernames and passwords to emails, online banking, and even your debit card pin number!


Pro Tip: use the text and/or email alerts feature with online banking or the mobile app. Added Value Tip: You can set up notifications for specific transactions, a low balance threshold, or a variety of options on your account. It’s a great way to keep an eye on your accounts and activity.  If you’d like help setting up your alerts with online banking, give the CIA Team a call.



Pro Tip: When calling in, be prepared that you will be asked to verify your personal identity. Added Value Tip: You can add a password to your account that will be required before giving information over the phone or in person.



Pro Tip: Before sending money with Zelle, ensure you know your recipient’s information is correct and you have been in contact with them. Added Value Tip: Your first Zelle payment is held to ensure the safety of your money. To get this hold removed contact Richwood bank at 740-943-2317.